Thursday, December 26, 2019

The French and Mexican Revolutions Essay - 763 Words

What is a revolution? By definition it means the overthrow of a government by those who are governed. That is exactly what the French and the Mexican revolutions were all about. The living conditions and overall treatment of the poor, pheasants, lower class, last man on the totem pole or what ever you want to call them, was a large factor in the coming of these revolutions. Those who are governed are exactly what the lower class people were. Also, liberty was one of the peoples major concerns. They were ruled by men whose only desire was power and greed which is what led them into revolt. The treatment of the majority, which was the lower class, had a significant role in each of these revolutions. The French revolution was†¦show more content†¦The majority or creoles (Mexican born natives) as they were called, out number all the others ten to one. (Robinson, Fay) Yet they were treated the worst and, by the way, they were the ones who paid most taxes. These lower class peoples were forced to barely survive on meager pay for manual labor and menial jobs. Many of them ended up peddling or begging in the streets. (Americana) The men that drove these revolts were very determined to change their world. When Marquis de Lafayette, a French noble, went to America and fought as a volunteer in the American Revolution, he was inspired by their quest for liberty. He brought this inspiration home with him, and began the French pursuit for freedom. In 1788 absolute monarchy was collapsing... What would replace it? (Mckay, 706). The three estates would quarrel for the next few years about how to proceed. In the end the National Assembly would form, vowing not to disband until a new constitution was born. On August 27, 1789 the National Assembly (NA) issued the: Declaration of the rights of man. By 1790 the NA would hold the power of lawmaking. Although it did not last long, the idea was there and it did bring about some type of reform. Unfortunately, Napoleon would reign and dictatorship would once again reign in France. The Mexican Revolution had much of the same results as did the French. Encouraged by both the AmericanShow MoreRelatedEssay On The Causes Of The French And American Revolution1061 Words   |  5 PagesThe American, French, Haitian, and Mexican revolutions are epitomes of responsible citizens advocating for social and political upheaval in hopes of saving and furthering their states. These revolutions, more than others, exemplify nations that rebelled against governments which maliciously abused their power. The American Revolution focused on achieving independence from Britain, as Britain abused their power by unfairly taxing colonists. The Mexican Revolution concentrated on eliminating dictatorshipRead MoreMexican History : Mexican American War, Cinco De Mayo, And The Mexican Revolution1273 Words   |  6 PagesWithin Mexican history, there are so many major events that occurred to shape Mexico into what it is today. However, there are a few specific events that had more of an imp act on Mexico than others. Those events were the Pastry War, the Mexican-American War, Cinco de Mayo, and the Mexican Revolution. These events were the results of conflicts with the people of France, America, and Mexico itself. Antonio Lopez de Santa Anna, dictator of Mexico at the time, played an immense role in Mexican historyRead MoreEconomic, Social, and Political Causes of the Mexican Revolution1734 Words   |  7 Pagesof The Mexican Revolution 1840-1910 The Mexican Revolution is one of the most significant historical events in Mexican history. Without the revolution Mexico would not be the democratic country that it is today. â€Å"The Mexican Revolution is often seen as a standard bearer through which other subsequent Latin American revolutions are interpreted.†(Darity) There were several significant events spanning several years that led up to the unrest of the Mexican people resulting in a revolution. For exampleRead MoreDictatorship, Conspiracies, And Uprisings1615 Words   |  7 Pagesconspiracies, and uprisings are what led to the Mexican Revolution. The long battle among various sectors and changing alliances resulted in the victory of ending the thirty-year dictatorship in Mexico as well as the development of a constitutional republic. The Mexican Revolution was the first revolution of modern times that focused on the needs and dreams of the Mexican people. In the following discussion, we will dissect the history of the Mexican Revolution and how it has shaped an essential partRead MoreTheu.s. Mariano Azuela s The Underdogs ( Los De Abajo )1320 Words   |  6 Pages Mexicans opened the twentieth century with the most drastic action that citizens can take against their government: revolution. The open rebellion against the military dictator Porfirio Dà ­az began in 1910 and led to ten years of violent and destructive warfare within Mexico. When the fighting finally ended, many Mexicans were disillusioned about the revolution as the small political and economic changes that were finally implemented was not worth the senseless violence that wracked Mexico. MarianoRead MoreThe Revolutions That Changed Their Respective Societies1482 Words   |  6 Pages Throughout history, the world has seen revolts. Revolutionaries attempting to overthrow the government. But only a few are called revolutions, because they succeeded in overthrowing their government. In this paper, I will examine the 5 revolut ions that we have studied thus far: American, French, Haitian, Mexican, and Russian revolutions, and whether they fundamentally changed their respective societies. The revolutionaries promised change that would benefit the people, but when one looks closelyRead MoreThe Mexican Revolution1019 Words   |  5 PagesMexico’s Revolution Ariel Elias HIST 112 Proffesor Cummings 17 February 2013 Ariel Elias Professor Cummings Hist 112 17 February 2013 Mexico’s Revolution Many nations across time and the world have experienced a revolution. From the American revolution to the French revolution, history has proven conflict can engage a nation at any moment. Tanter explains that two possible scenarios, changesRead MoreMexico : A Unique Country1750 Words   |  7 Pagesover control of the state between the noble loyalty to Spain and increasingly powerful and wealthy Criollos (Mexican-born descendants of the Spanish colonists. The Mexican independence movement was inspired by the French and American Revolutions, but more so as a response to the Napoleon’s invading armies delivered to Spain. Spain adopted a progressive-liberal constitution in 1812; Mexicans recognized that independence was the only means to preserve order and status quo. Leading rebels and politicalRead MoreMexican Policy Is Important Part That We Should Study About It844 Words   |  4 PagesMexican policy is an important part that we should study about it. From the Mexico just established, the system of polity of Mexico has changed 4 different politic system to adapt the epoch. The first system is the single-party state. French, English and Spanish used to invade the Mexico, than a group of people organized the public and expelled those country. After that, this group of people chose a person to be their leader and let him to control the whole country that is how the single-party appearedRead MoreHistory And Geography Of Mexico851 Words   |  4 Pages Daniel). Corruption due to the lack of trust between the Mexican people and their government is another issue Mexican culture faces (Kapellmann, Daniel). There also seems to be lower educational standards, and because of this it only plays into their poverty crises they face, (Kapellmann, Daniel). Drugs are another major problem for Mexico. Religious values and church, along with family plays a major role in Mexican culture, (â€Å"Mexican Culture,† Zimmermann). In fact, the majority of its population

Wednesday, December 18, 2019

It Project Management - 7381 Words

CONTENTS THE SOFTWARE QUALITY FOCUS 2 QUESTION 1: SELECTED EXERCISES 2 Exercise 11 Project Tracking 2 Exercise 12 Risk Assessment 7 Exercise 13 Refining your project plan (using software) 9 Exercise 14 Initiating 11 Exercise 15 Planning 16 Exercise 16 Executing 18 Exercise 17 Controlling 21 QUESTION 2: THE NORTHWEST AIRLINES CASE STUDY 25 1.. 25 2.. 27 3. 29 REFERENCE 38 APPENDIX - FLYDRAGON PROJECT PERT CHART 39 Figure List Figure 1 Calendars of Project FlyDragon 4 Figure 2 Tracking Gantt Chart of Project FlyDragon 6 Figure 4 ResNet 1996 Application Development Gantt Chart 16 Figure 5 ResNet 1996 Office Implementation Gantt Chart 17 Figure 6 Simple and Unfriendly Interface of NWA ¡Ã‚ ¯ PARS 30 Figure 7 ResNet Project†¦show more content†¦StraightforwardAverageComplex with many interactions Low = 1 Med = 2  ¡ÃƒÅ'High = 3 3 7 How knowledgeable are the Project team in the proposed application area? LimitedUnderstands concepts but no experienceHas implemented similar systems before High = 3 Med = 2  ¡ÃƒÅ'Low = 1 5 Table 1 McFarlan Risk Questionnaire of FlyDragon Project Total Risk Score =  ¡Ãƒâ€  risk score ¡Ãƒ Weight = 1 ¡Ãƒ 1 + 3 ¡Ãƒ 3 + 0 ¡Ãƒ 5 + 2 ¡Ãƒ 3 + 2 ¡Ãƒ 1 + 2 ¡Ãƒ 3 + 2 ¡Ãƒ 5 = 1 + 9 + 0 + 6 + 2 + 6 + 10 = 38 n Do you consider this score to be high, medium or low? Please justify your answer. The highest score is 59 and the lowest score is 18, so the average score is 38.5, and weighted average score is 33.7. I feel that our score just is 38, and is feasible. It is not too high, and there is not too much risk involved. If say the risk, the main risk is that most Chinese IT staff are good at the most Network development and traditional software development, but no enough experience of E-Commerce development. If can not control well, there is a high possibility that the progress of project will delay. n How could you reduce risk due to technical factors? What other measures would you take to manage risk, specifically with relevance to this project. The main possible risk problem is lack of E-Commerce development experience. It is a resource problem both on Human Resource and technical resource. To reduce risk on technical factors, following measures would been taken.  ¡Ã‚ ¤ Engage skilled professional act asShow MoreRelatedProject Management : Projects Management902 Words   |  4 PagesProject Management Project Management. What does the words Project Management mean and what are the steps to managing a great project. If we break down the two words Project Management it is defined on dictionary.com as â€Å"The process of planning, organizing, staffing, directing and controlling the production of a system†. 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During _________formal tools and techniques were developed to help and manage large complex projects. a. 1950s b. 1980sRead MoreProject Portfolio Management : Project Management1432 Words   |  6 PagesProject Portfolio Management (PPM) is the centralized management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyze and collectively manage current or proposed projects based on numerous key characteristics. The objectives of PPM are to determine the optimal resource mix for delivery and to schedule activities to best achieve an organization’s operational and financial goals ― while honoring constraints imposed by customers, strategicRead MoreProject Quality Management : Project Management1322 Words   |  6 PagesQUESTION 1 Q: Why Project Quality management is so crucial in the completion of any project? Outline the various project quality management processes used. Describe in detail the process of Quality control. a. 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The deliverables here incorporate yet not restricted to Project s Charter; Scope that can be an underlying variant, management arrangement about the project .In the project management viewpoint, reconciliation includes the elements of partner the group; unite the status, and taking synergistic activitiesRead MoreProject Management Msc. 7Pjmn009W Project Management Project.1391 Words   |  6 Pages Project Management MSc 7PJMN009W Project Management Project Author: Maria Chico Garrido Date: 06 March 2017 Version: 1.1 Project type: Academic Preferred Supervisor: Proposed Title: How does the use of formal project management methodologies in complex Home Automation projects contribute to project success? Main Deliverables/Milestones: Deliverable Date Project Mandate 09 March 2017 Project Brief: In depth literature review of formal project management methodologies and project success. 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The initiation process starts the project and identifies the organization’sRead MoreManagement and Project1498 Words   |  6 Pages Project Human Resource Management (DAPM07T) Assignment 03 Portfolio of Evidence Table of Contents Contents 1 Introduction 3 2 Project Scope 3 2.1 Project Statement 3 3 Project Objectives. 3 4 Matrix Organisation and responsibilities 4 5 Project title and responsibilities 4 5.1 Project Team 5 5.2 Roles Of the project team 5 5.2.1 Project Manager 5 5.2.2 Project sponsor 6 5.2.3 Contractor Construction 6 5.2.4 Project engineers 6 5.2.5 Project Coordinator 6 5.2.6 Contractor

Tuesday, December 10, 2019

YUM Brand free essay sample

Technology is vital for competitive advantage, is the major driver of globalization and also is changing the way how businesses operate. Internet is having a profound impact on the marketing mix strategy of organizations and the fast food firms are quickly adapting by using social networks and website to meet the needs of the more and more technology-familiar customers. Yum understood the potentiality and the impact on its business brought by innovation technology, and is considered one of the worlds most innovative companies (Forbes, 2013).Also, the firm spends part of the edged in learning technologies, with the dual purpose to build people capability (Yum, 201 ad) and, over the next few years, to reduce the paper- intensive training system currently used in its restaurants (Yum, 2008) Legal There may be a number of laws and regulations constraining the activities of fast food firm, such as business hours, taxation and national minimum wage which can make it difficult for the busin ess to operate properly. Also, the firms must meet the food standards enforced by some governmental organizations like the FDA (Food and Drug Administration) in U.S. With regard to bureaucracy, for a company like Yum which operates in a local and overseas markets, it is very important to have an action plan to forecast and anticipate the future possible constraints that might delay or Stop the activities of production. Before to open any business, the firm must contact the business license department to find out about getting a business premise licenses which essentially grants the right to operate the business and contact the local offices to register with them.Environmental Environment is one of the most important factors to take into account (and robbery the more deeply felt by the people). Environmental and sustainability issues are a vital element in the hospitality system (Get, 2005). According to Swarthmore (2002), due to a considerable increase in public awareness in green issues, the restaurants mu st be seen to be environmentally friendly to their potential visitors. For instance, due to the higher demand of beef-burger the producer need more beef production areas and for that every year many square kilometers of rainforests are destroyed (Bitterly and Kline, 2007).The recognition of this kind of environmental threats has created a marketing opportunity for the green products, which are promoted to customers who are concerned about the environment and give the opportunity to the firms to gain customer loyalty. 3. SOOT ANALYSIS SOOT Analysis is a tool used in a business context for understanding Strengths and Weaknesses and for identifying Opportunities open to the firm and the Threats it has to face (Mind Tools, 2013).Strengths Yum has, as one of its major strengths, the scale in the global market and it is a well-known company, with KEF and Pizza Hut recognized by most people in he world. Also, the portfolio diversification brings the company to decrease most of the risks associated with the business and to increase the size of the business its elf, even in a financial downturns. Constant national and overseas growth with over 2000 store opening in the 2012, especially in India and China with a 5-year compound annual growth rate respectively of 21 % and 17% (YON, Bibb) World largest restaurant company with nearly 40. 00 restaurants in more than 120 countries (Fool, 201 3) Pizza Hut, KEF and Taco Bell are leaders and well recognized brands respectively in their respective disagrees (pizza, chicken and Mexican food) of the quick service global market (Wackiness, 2013) 13% PEPS (Earnings Per Share) during last year (Reuters , Bibb) Weaknesses The lawsuit against Taco Bell about the seasoned beef in the tortilla was not enough beefy (only 35%) to be called beef has been considered as a heavy financial weakness for the whole group (NAP, 201 1).Also, most of the products present in the KEF food menu are seen as unhealthy and of poor quality (Global Times, 2013). Yum could improve its brand image by offering different menu with healthier options and providing a better service. Y mums store sales drop slows in the Chinese market due to the avian flu (Bloomberg, 201 3) Low performance in the U. S. Market, particularly with KEF (YON, Bibb) Few shares to conquer in the overeducated U. S. Cast food market (The Economist, 2010) Opportunities Yum has still great margins for improvement in terms of global market and especially in China, where to adapt to the different Chinese market they have founded East Dawning (The China Observer, 2010), offering Chinese cuisine and allows the company to continue to grow in this country and patronize the customers. Regarding the internal market they should improve their offer and service. Grow up steadily and continuously in China through (Mergers and Acquisitions) and favored by low labor and raw material cost (Dolomite, 2012).Make more investments in a potentially profitable market such as India, forecasted as the country with the largest consuming class in the world (YON, chic) Introduced its brand before the competitors in France, Germany, Russia, Africa (YUM, AAA) Improve the presence of healthy options in the menus, particularly about the most sensitive categories children), as its major competitor McDonalds (Syracuse, 201 1) T he retreats The main threat comes from McDonalds, which has successfully introduced more nutritious and healthy options in the menu (Syracuse, 201 1).On the contrary, many of the products served by KEF are seen as unhealthy due to the presence of fried chicken resulting in a negative impact on sales (Global Times, 2013), and after the bad publicity due to the salmonella poisoning (Financial Post, 201 2) Food safety: Avian Flu, CARS, E coli. Do not allow the full potential in terms of sales due to negative advertisement (YOGI, 201 c)Concerns about nutritional value and the bans on trans fats (The Economist, 2005) Close dependence on the Chinese market, due to the large sales(for instance KEF makes in China almost of its total share), makes the company vulnerable to any eventual and consistent changes in that market (China Hush, 201 2) Variations in foreign currency exchange rates and different government laws and regulation In foreign countries, such as the China, can heavily affect the companys profitability, respectively with sales and higher tariffs to pay (Euro Investor, 2012 ; China Briefing, 2012) High competition room other brands in a saturated and easily accessible U. S. Market (Value Investing Center, 2010) 4. PORTERS 5 FORCES ANALYSIS This model was introduced in 1 979 by Michael porter and used by most companies, organizations and sole traders for industry analysis and corporate strategy development. This model analyses industry rivalry, buyers, suppliers, potential entrants and substitutes (Business Dictionary, 2013). Industry Rivalry Due to the fact the Industry Rivalry in the USSR is highly competitive, the major firms invest a consistent part of their budget in (Research and Development) to differentiate their products and meet the customers needs.Although Yum is trailing behind McDonalds Corporation in terms of market share, it dominates the Chinese USSR market (Rapport, 2013). In the internal market (U. S. ), with a large number of different USSR, Yum faces a highest competition, due to the concentration of the market which enhances the industry rivalry. Different situation in China, where KEF is the first USSR to enter into that market (and continues to be the number one brand) and Pizza Hut is the first restaurant chain to serve pizza, Western casual dining, and Aziza delivery in that country. Due to these facts, it is possible to realize that there is less competition in the quick service sector in the Chinese market.Buyer Power The price is one of the main factors which can affect the choice of the fast food restaurants, when the customers value the food and how much they want to pay for (Young et al. , 2013). Most likely, if a restaurant is overpriced, compared to its competitors, it will lose customers and that leads to the conclusion that there is, to some extent, a buyer power in the USSR market. Also, according to Mulberry et al. (1999), the competitiveness of the arrest can increase buyer power and customers are price sensitive when there is a no switching cost between competitors. Hums customers can easily switch to a competitor with a no extra cost, especially in the U. S. Where there are over 200. 00 USSR (Franchise Help, 2013). For instance, Hums approach should be more sensitive (not overpriced food) in the new overseas markets to avoid the customers could come back to a previous USSR (Harvard Business School, 2013). Supplier Power The supplier power can determine the food commodity costs, but the volatility of this latter can tie down the power to price the commodities (PRI, 01 1). Yum has implemented a Supplier Tracking and Recognition System (YON, Bibb), to set up and continuously monitor quality and safety suppliers: only those that reach a certain level of standards are rewarded and stimulated to compete with other suppliers (Diddled, 2013).The supplier power, within a large scale restaurant market, is very low due to there are many food and beverage suppliers that Yum can collaborate with (YON, 201 c); therefore, commodity prices must be kept competitive and relatively low, otherwise a company like Yum can Opt to replace those suppliers who re considered too expensive or those who do not meet the essential standards of quality and safety (The Wall Strenuously, 2013) Threat of Substitutes The presence in the USSR industry of so many firms (with a non-existent switching cost) and almost similar food options leads to have a very high threat of substitutes. On a limited market scale, Yum, due to the outstanding quality of food and service, can be the leader e ven if its products have many substitutes and the customers can easily switch to competitors. Vice versa on a large scale, the customers have two opposite options: l)decide to pay a little it more for a better food quality in more expensive restaurants; 2)choose to cook at home to save money. Obviously both options are affected by the actual economy and the customers willing to spend on food. Also, customers may opt for what they believe could be a healthier and safety food.Threat of Mobility The entry of new potential competitors has two important and conflicting assumptions: 1. The USSR industry has a low number of potential entrants in a market already shared by the major firms, which have accrued experience and advantages to create barriers to the entry of new potential competitors. . Entry in the USSR industry is not very difficult as the main barrier is the capital needed to build or refurbish a new store (further costs derive from food, beverage and labor). After these assumptions, it is possible to deduce that Yum has consistent advantages from the economies of scale in supply, advertising and during the years an outstanding leading reputation has been gained.All these factors, besides the fact Yum can offer the level of quality expected by the customers, give the company the opportunity to enter into any given location and market. Regarding new overseas markets, Yum may ace some barriers to entry due to a lack of experience, reputation and also the different local habits and tastes. For instance, Yum to enter into the Chinese market and contend it t o the traditional local restaurant has developed East Dawning a brand of Chinese style dining (The China Observer, 2010). Also, great importance must be given to the government laws, regulations and limitations which can be seen as barriers to entry (Stock Analyst, 2008). 5.

Monday, December 2, 2019

The Role Of Effective Communication Assingment Essay Example

The Role Of Effective Communication Assingment Essay The Role of Effective Communication Effective communication is effectiveness or success of communication and interaction in a Some of the factors promote interaction and effective communication, while others can limit interaction and be a barrier to effective communication. There are two example of effective communication these are Argyle Communication Cycle and Dustmans Theory of Interaction. Argyles theory of the communication cycle is based on interpersonal (one-to-one communication) interaction. The cycle involves two people how they understand each other when interacting and how they decide to reply to each other. Lath and social care setting which can be influenced by a number of factors. The cycle consists of: 1 . An Idea Occurs: You have an idea that you want to communicate 2. Message Coded: You think through how you are going to say what you are thinking. You put your thoughts into language or into some other code such as sign language. 3. Message Sent: You have communicated your idea either through speech, sign, online or off-line written communication. 4. Message Received: The other person has to understand your message. This is not always easy, as the other person will make assumptions about your words and body language. Message Decoded: The other person has to understand and interpret your message. This is not always easy. As the other person will make assumptions about your words e. G. Maybe they will hear an insult which isnt actually an insult. 6. Message understood: It all goes well when your ideas will be understood but this not always happen first time! To put this theory into practice an example would be in a GAP surgery. A doctors communication has important information for a service user about their medication they will need to take after they have left the setting. First of all the doctor will decide the type of dedication the service user will need to make their health better, this would then lead to the doctor thinking as to how he could communicate what hes going to say in a respectful and understanding manner to make sure the service user has an understanding of the medication they will be given, in an non patronizing tone. To ensure that this does not happen the doctor would speak quite informally to make sure that he/she doesnt come across as posh and patronizing, this will then calm the service user as it would make them feel comfortable. We will write a custom essay sample on The Role Of Effective Communication Assingment specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on The Role Of Effective Communication Assingment specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on The Role Of Effective Communication Assingment specifically for you FOR ONLY $16.38 $13.9/page Hire Writer After the doctor has decided what he is going to say e would then communicate his ideas to the seen,ice user. The doctor has to do this clearly as the patient might not be in a State where they might not fully understand what the doctor is trying to say. The doctor must make sure to keep in mind that he/she cant be patronizing to the service user as they might get insulted. After this the service user must have an understanding of what the doctor has just said. The message would have been received by the service user and then they would have to try interpreting what the doctor has said. This would leave the service user decoding the message however this eight not go well as the service user could assume that the doctor was insulting their intelligence. After the message has been decoding and understood and if all goes well the service user would have an understanding what the doctor said. This would leave the service user talking the medication that they need which will improve their overall health and will reduce the risk of them having to come back into the GAP about their prescribed medication. However, if the service user has not understood the doctor has said this could potentially mean the service user going back to the GAP. Dustmans Theory of Interaction is another theory of effective immunization. This theory mostly applies to a group -either working as a group or not. The theory is based on people meeting for the first time, meaning that no one knows each other, this is because if a group knows each other some steps can be easier than others. There are four stages in Dustmans theory. These are: 1. Forming This stage refers to people meeting for the first time and sharing information about the task. 2. Storming -? This stage involves tension, struggle and sometimes arguments about the way the group might function. 3. Morning- At this stage the group begins to form a Truckee and people begin to understand their role within the group. And they start to respect their group values. 4. Performing This is where the group starts and finishes the task they have been given and they effectively and efficiently perform as a group. To put this theory into practice an example would be, in a GAP surgery, a case conference including the GAP, social worker, career and a nurse about an elderly person who has had a stroke and they are living alone and they need to decide whether the service user goes to a care home or has a permanent career. Firstly, the GAP, social worker, career and a nurse would meet for the first mime and introduce themselves to each other, and then the GAP will start explaining what happened to the service user and the GAP will talk about what they want to happen to the service user. That is when they will be forming. The group of health and social care professionals might have a bit of tension because the GAP wants the service user to have a service user and not want the service user to go to a care home but the social worker wants the service user to go to a care home. This is the storming stage because there is tension between what they want to happen to the service user. The group Start to put all their ideas into one and still try and figure out what to do with the service user, when they do this they all start to respect each other. This is the Norman stage, because they are respecting each other and they are starting to put structures on their ideas for the service user. When the professionals have concluded what they think will best for the service user. They have decided for the service user, depending how many strokes she has in a week, theyll put her in an elderly care home or have a pert-time career. This is the Performing stage because this is when the group has achieved an effective performance of their choices. Another example of putting the theory into practice is when a family (consisting of a mother, father, son (5 years old) and a 5 month year old baby) comes into a GAP to get their baby girl weighed by a community midwife. The family and the community midwife introduce themselves and the midwife tells them what shes going to do with their baby girl. This is the Forming stage because they have introduced and the midwife shared the task of what SSH?s going to do to the family. When the community midwife is weighing she might make a sarcastic joke saying Your babys a bit chunky but in a funny one, not being serious. The mum then might take is seriously and be a little mad with the midwife as she is feeding her baby correctly. This will be the Storming stage because there is a bit of tension in the room. The community midwife then communicates to the mother about what she can do to make the baby eat more or less depending on what the babys weight is, when the midwife is doing her paperwork. This is the Morning stage because they understand the midwife?s role. And the nurse starts to respect the family more. The nurse finishes the paperwork and tells the parents about the eight and how they can improve on the baby health etc. This is the Performing stage because the nurse is finishing her duties to the baby and the family. Task B Explain and Assess the role of effective communication using examples of how people communicate within a GAP surgery. Five forms of communication: One of the forms of communication is text messaging. Text messaging is when people communicate over their mobile phones and they type what they want to say to another person. An example in a GAP surgery is the receptionist could text message an elderly person to remind them about their appointment. This is a good thing because it is quick and simple for the GAP surgery to use. Secondly, it means the elderly person will get a reminder for their GAP surgery, so they wont forget. The bad thing about this is an elderly patient could have a mobile phone but they might not understand how to use the device especially if it is a touch screen phone. Secondly, the patient might not understand how to use the phone; she might not be able to reply back if she cant attend the appointment. This then goes against Argyles theory because the service user is unable to respond to the receptionist who sent he message. The second form of communication is oral communication. Oral communication is the process of verbally transferring information and ideas from one individual (or group) to another person. For example a service user talking to their GAP about an injury that has occurred. The good thing about oral communication it is simple and everyone is able to talk. Secondly, people are very talkative which means they are able to describe what has happened to them. The bad thing about oral communication is that someone might have a stutter which means they wont be confident to talk to the GAP bout their problems. The third form of communication is signs and symbols. Signs and symbols are gestures made with hands or arms, written symbols or diagram (such as fire exit signs) all communicate messages to people. An example in a GAP surgery would be a fire occurs in the back of the GAP surgery, and the fire exit symbol goes on. A good thing is people will know where the right door is to exit to the building because there will be a sign to direct the service users. A bad thing is that a permanently blind service user will not know where to go because they wont see the sign to leave the building. The fourth form of communication is touch. Touch is another way of communicating without words. An example of touch is if a GAP has just said to a patient they have a form of cancer and the GAP is trying to comfort the patient with touch. A good thing about touch is the GAP is sending a message of care. This will lead the service user to trust their GAP more as the GAP is being caring for the service user. A bad thing about touch is the service user might think the GOT is trying to dominate them. Secondly they might find the GAP is patronizing them. The fifth form of communication is written communication. Written immunization is the same as oral but it is written down on paper instead of being spoke words. An example of written communication is when a GAP us written important information that the patient cant do when taking their medication. The good thing about this is the service user will have the information in hand instead of having to remember it. Also written communication is easy and simple to use. Also, the service user is able to keep the information for a very long but if the GAP never wrote down the service user could have forgotten. The bad thing about written communication is the service user might be blind so they wont be able to dead this. Also, they might lose the paper which means they will not have the information they need. 3 Types of Communication: The first type of communication is speech. Task C Explain what factors might affect communication in the Surgery and explain, review and evaluate strategies that can be used to overcome barriers to communication.